If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:. Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:. The consumer must receive the repair notice in writing before the goods are accepted by the business for repair. Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.
The business may take into account how much time has passed since you bought the product considering the following factors:. For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid. You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned.
You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.
Proof of purchase, such as your bank or credit card statement, is usually enough although some retailers may not accept this. You have the added weight of Section 75 of the Consumer Credit Act when you pay with your credit card. There's also Chargeback and Paypal protection if you paid another way. If you're still not getting anywhere, try Resolver.
Its site allows you to make complaints to a huge range of companies across many different industries, ranging from travel to hospitality to retail.
It's a free, simple service that makes sure your complaint is handled by the correct authorities. Type keyword s to search. Today's Top Stories. The most stylish autumn boots on the high street. New beauty buys to treat yourself to this month. Our favourite fake Christmas trees for The bestselling toys for Christmas What if I receive a gift and it turns out to be faulty? If you received a gift and need to return it because it is faulty, you will need to show proof of purchase.
This can be a gift receipt, which you may need to get from the person who bought the item. What if I bought a faulty item and now it's on sale? If an item you bought at full price turns out to be faulty and is now on sale, you are entitled to a refund of the full price or a replacement of the same value.
You do not have to accept a refund of the lower sale price if the goods are faulty. However, if you were told about a fault in a product before you bought it, for example, a dress reduced in price because of a faulty zip, then you may not be entitled to a refund, repair or replacement.
If the shop clearly marks the items as soiled, seconds or ex-demonstration models, it is warning you of their likely condition. If you buy the goods, you are accepting them in this condition. Can I use a guarantee or warranty? A guarantee or warranty gives you additional protection. However, if something goes wrong, you still have consumer rights, regardless of any warranty or guarantee. Search Please enter a search term. Helpline: 01 Sign up for regular updates on your consumer rights, personal finance and product safety.
Your Email: Subscribe. Subscribe to our Newsletter. Faulty goods What are my rights if I return something faulty? Problems and faults can occur. The solution to the problem can depend on a number of things. Did you examine the item and are you happy that it is what you agreed to buy?
Did you accept the item? Did you use the item without any issues for a period of time? Is the problem major or minor? Did you know? A major fault is one where the item does not work as it is supposed to. Generally speaking, if there is a fault with the appearance or finish of an item, or if the item has been scratched, this is a minor fault, as the item will still work and do what it is supposed to do.
You have the following options: Reject the item — full refund If you buy something and it does not work you are entitled to reject it and get a refund from the business.
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